This paper is meant to describe the eight elements comprising TQM. Key Elements TQM has been coined to describe a philosophy that makes quality the driving force behind leadership, design, planning, and improvement initiatives. For this, TQM requires the help of those eight key elements. These elements can be divided into four groups according to their function.
Without HIS assistance, we would have encounter difficulties to complete it. Secondly, we would also like to express our gratitude to Pn Siti Sabariah bt Haji Ismail, our lecturer, for her help and guidance in conducting, providing support and advising on how to produce this project.
It is due to the knowledge that she pass down on to us that we are able to do this assignment without much problems. To our family members, we would like to say thank you so much, especially to our parents, for their love, attention and support. It is also because of them that we have the courage to go through our academic journey to fulfil the requirements and produce this project work.
Next, this assignment would not have been a success without the cooperation of the entire team members. Because of the joint effort between the group members, this assignment is able to be settled. Lastly but not least, we would to like to show our appreciation to all our friends, classmates and those unnamed individuals who have corresponded with us.
Their suggestion and opinions has been a great help to all of us in completing this assignment with great success. One of the world's largest hotel companies, it owns, operates, franchises and manages hotels, resorts, spas, residences, and vacation ownership properties under its nine owned brands.
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1. Introduction. Total quality management (TQM) is a widely recognized management philosophy, and has become the key slogan as organizations strive for competitive advantage in markets (Sureshchandar et al., ).TQM focuses on continuous process improvement within organizations to provide superior customer value and meet .
1. Introduction. Total quality management (TQM) is a widely recognized management philosophy, and has become the key slogan as organizations strive for competitive advantage in markets (Sureshchandar et al., ).TQM focuses on continuous process improvement within organizations to provide superior customer value and meet customer needs.
Total quality management also leads to continuous improvement of processes and products. TQM system should also improve the efficiency of people and machine. TQM leads to quality products which lead to customer satisfaction. Participants learn and use methods and tools of Total Quality Management to develop a Total Quality Service based organization.
Participants will learn. Total Quality Management is a management approach that originated in the s and has steadily become more popular since the early s. Total Quality is a description of the culture, attitude and organization of a company that strives to provide customers with products and services that satisfy their needs.